PRIVACY POLICY

Effective date: August 7, 2025

1. Urbantend as a Data Controller of Your Personal Data

Urbantend is an online store managed by labibix company, operating in compliance with applicable privacy laws. We are responsible for processing and safeguarding your personal data when you browse our website, make purchases, subscribe to our newsletter, or contact us.

If you have any questions about how we use your data, feel free to contact us at:
📧 Email: contact@urbantend.com

2. Data We Collect

We may collect the following types of personal data:

• Name, gender, email, phone number, billing/delivery address

• Date of birth (if applicable)

• Purchase history and preferences

• Device data (IP address, browser type, etc.)

• Communication and feedback (reviews, surveys, messages)

• Social media content (if publicly shared)

• Cookie data (see our Cookie Policy)

We do not store or process your payment data. All payment info is securely handled by Shopify, our e-commerce platform.

3. How We Collect Your Data

We collect data when you:

• Visit our website

• Make a purchase

• Create an account

• Subscribe to emails

• Contact us (email, phone, chat)

• Interact with us on social media

• Participate in surveys or contests

4. How We Use Your Data

We use your data to:

• Process and deliver orders (legal basis: contract)

• Respond to queries and support requests (legal basis: contract)

• Improve user experience (legal basis: legitimate interest)

• Send marketing messages if you haven’t opted out (legal basis: legitimate interest)

• Send promotional content (with your consent)

• Analyze site performance (legitimate interest)

• Fulfill legal obligations (where required)

We retain your data only as long as necessary and then delete or anonymize it.

5. Sharing of Your Data

We may share your data with:

• Delivery and logistics partners

• Marketing service providers (email, SMS)

• Web analytics platforms

If your data is shared outside the EEA, we ensure it is protected by adequate safeguards.

6. How We Protect Your Data

We take all reasonable steps to ensure your data is protected. This includes encryption, secure servers, and access controls. Always keep your account password confidential.

7. Your Rights

You have the following rights:

• Right to be informed – This privacy policy covers that.

• Right of access – Request your data anytime.

• Right to rectification – Correct any inaccuracies.

• Right to erasure – Ask for your data to be deleted (some exceptions apply).

• Right to restrict processing – Pause use of your data under specific conditions.

• Right to data portability – Transfer your data elsewhere.

• Right to object – Stop marketing messages at any time.

• Rights related to profiling – You can opt out of personalized ads and content.

To exercise any of these rights, please contact:
📧 Email: contact@urbantend.com